Before Concur, both the expense management and invoice management process for Metcash were very manual, very paper-based and with very little checking on compliance to policy, and the ability to audit was near impossible.
Concur has given Metcash a dramatic increase in visibility across the organisation, the transparency of spend and ability to check on compliance and auditability.
We’ve seen a significant reduction in just courier and postage costs in moving paper around the organisation and importantly, our compliance rate to policy has increased dramatically, I’d say we’re close to 100% in our expense management system which is a fantastic result. - Rowena Hubble, Group Financial Controller